NSW

Promoting the rights of people with disability, who require a companion, to fair ticketing at events and venues

Affiliates

What is an affiliate?

Affiliates are businesses, organisations, events or venues that have registered with the Companion Card program.

An affiliate agrees to:

  • issue a companion ticket at no charge to cardholders;
  • display the Companion Card logo in a prominent customer service area and in promotional material where possible; and

abide by the Companion Card Affiliate terms and conditions.

Note: Disability anti-discrimination legislation applies to your business or organisation whether or not you are a registered affiliate of the Companion Card program.

Why should my business become an affiliate?

If your business or organisation charges an admission or participation fee, please consider affiliating with the Companion Card program. It won't cost you anything, and you will be joining a hugely diverse and ever-growing group of businesses and organisations across NSW.

The card had an initial focus on recreation, leisure, social and cultural venues and events, but we welcome the participation and support of all businesses and organisations.

Disability anti-discrimination legislation applies to all organisations, regardless of their size or the type of service provided.

Removing or reducing discrimination is a shared responsibility. It is a 'good look' for organisations to affiliate with the Companion Card even if they are not directly involved in issuing tickets or monitoring admissions; for example, venue owners or funding bodies.

Displaying the Companion Card logo on your premises and/or your advertising material is also a great way of showing that you take your social responsibilities seriously.

And last but not least, accepting the Companion Card will give you access to an extensive and often untapped market.

Security

The Companion Card has a rigorous application and audit process to forestall misuse. The card displays the cardholder's name and photograph, card number and expiry date.

The card incorporates a number of security features that are provided to businesses and organisations when they affiliate with the program. These can be used to verify cardholder information when taking phone bookings and selling tickets.

Affiliates can choose whether, and how, they want to incorporate the card's security features into their ticketing policies and practices.

The card itself is constructed with the same polymer technology used in Australia's 'plastic' banknotes. This makes it virtually impossible to accurately reproduce.

If an affiliate suspects misuse of the Companion Card, they should call the NSW Companion Card team immediately on (Freecall) 1800 893 044.

Promotional and support materials

When you send in your Organisation and Business Affiliation Form, you will be sent a variety of promotional materials, including:

  • Companion Card A4 poster
  • Companion Card brochures
  • 'Companion Card accepted here' stickers, and
  • Security Features pamphlet.

Please display this promotional material prominently in your customer service areas, ticketing outlets and on promotional materials, so they can easily be seen by Companion Card holders.

You can also promote your membership of the scheme by including a Companion Card image and link to the Companion Card website from your webpage.

For more information on how to do this, contact the Companion Card team on (Freecall)

1800 893 044.

Our office telephone will be answered Monday to Friday, 9.00am to 4.30pm. Calls after these hours will go to our answering machine and will be returned as soon as possible.