Applying for a Companion Card
Who is eligible to apply?
When applying for a Companion Card you will be assessed against our eligibility criteria. To be eligible you must:
- be an Australian citizen or resident, and live in NSW;
- have a significant and permanent disability;
- need significant support with your mobility, communication, self-care and planning to get to most venues and take part in most activities in the community;
- not be able to get that support by using aids or other technologies;
- have a lifelong need for this type of support.
How do I determine if my need for a carer to access the community is permanent?
Having a permanent need for a carer means:
- you are unable to access the community independently in most situations;
- your need for a carer in the community is ongoing and not episodic;
- aids and equipment do not replace your need for a carer in the community;
- the type of care you require is more than social support and supervision.
How do I apply?
You must fill out a hard-copy (paper) application form, and post it to the NSW Companion Card team at: Companion Card, PO Box 20637, World Square, NSW 2002. (This address is on the application form.)
You can get an application form by:
- phoning our information line on Freecall 1800 893 044,
- downloading and printing a form [PDF 284KB]
- writing a letter requesting a form to: Companion Card, PO Box 20637 World Square, NSW 2002.
Can someone else fill in the application form on my behalf?
Yes, someone else is allowed to complete the form for you, or help you to fill it in. They will then need to put their contact details on the application form. They will find a place on the form to do this.
What supporting information should I send with the application?
You should send any relevant supporting information, such as:
- contact details of support services (e.g. day programs, respite services);
- copies of up-to-date reports from health professionals (e.g. a specialist, psychologist, speech therapist, physiotherapist, paediatrician, occupational therapist, registered nurse or social worker);
- any other information that you believe will show that you qualify for a Companion Card.
What can I do if my application is declined?
Don't fill out a fresh application. Phone the NSW Companion Card Freecall line, 1800 893 044, and discuss the decision with one of the assessors.
They may advise you to send them new information that more clearly shows you meet the Companion Card eligibility criteria.If you are still refused a card, you can then ask for a review by the Companion Card's external appeal committee by writing to:
External Appeal Committee
PO Box 20637
World Square, NSW 2002
Any new information you provide, with the information obtained in your original application, will be sent to the panel and they will consider it. They will write to you with the result of their review.